Refund & Return Policy

Refund & Return Policy
We want you to be happy with your purchase. If something isn't right, we're hereto help.
Order Processing Time
Orders are typically processed within 1-3 business days after payment isconfirmed.
Processing times may be slightly longer during holidays, promotional periods, orperiods of high order volume.
Order Cancellations
You may request to cancel your order within 24 hours after placing the order.Once an order has been processed, shipped, or handed over to the carrier, it canno longer be canceled.
If you need to cancel your order, please contact us as soon as possible at support@ctongzhy.com.
Returns
You may request a return within 30 days of receiving your order.Items must be unused, in original condition, and in original packaging.Certain items, such as personal-care items, clearance items, or perishablegoods, may be non-returnable.
Refunds
Once your return is received and inspected, we will notify you.If approved, your refund will be automatically processed to your originalpayment method within 3-7 business days.
Shipping costs are non-refundable
Exchanges
If you received a defective or damaged item, email us and we will arrange areplacement.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective.
Return Address
4218 Maple Avenue, Sacramento, CA, 95814
Please contact us before sending any return package. Returns sent without priorauthorization may not be accepted.
To start a return, contact us at:
e Email: support@ctongzhy.com